Contact Details
Level 10 Commercial Tower
36 Marine Parade
Southport QLD 4215
PO Box 3767 Australia Fair
Southport QLD 4215
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Enrich your customer’s experience
The Customer Service role can be broad, yet so vital. With challenges in staff resources, it’s important to maintain your commitment to customer satisfaction by delivering exceptional service. The nature of dealing with customers can vary from general communication and problem solving to sales support. Therefore, it’s crucial for any staff member that deals with customers to exude the confidence of your products and services. Available support from management and clear business structure that flows into policies and procedures combines with the skills and knowledge that your customer service team provides on behalf of your business.
Communicating with customers can come with challenges, both from a staff and customer perspective. Learning effective customer service techniques can add value to your team’s wellbeing and reflect in a positive customer experience. This promotes loyalty and in turn increased revenue.
Customer service training is offered across a range of sectors, ranging from call centres, retail and hospitality.
Key learning outcomes of customer service training:
Customise your topics
- Flow on effect of a streamlined service
- Understanding your role value within the organisation
- Building trust and credibility with your customers
- Foundation principles of the sales and marketing process
- Customer needs analysis
- Effective questioning techniques
- Identifying and empathising with customers
- Overcoming objections to meet customer needs
- Managing sales procedures
- Techniques for successful verbal communication
- Importance of brand and company values
- Persuasive verbal and body language
- Understanding the lifetime value of a loyal customer
- Managing customer conflict and problems
- Respecting customers through inclusion and empathy
- Serving with purpose, motivation and passion
Customer Service training is tailored upon your brief, considering your specific business requirements. Delivery is based on your industry, products, services and client base whether B2B or B2C.
Facilitation options:
- Training – individualised or team
- Group workshops
- Consulting
- Conference and seminar presentations
- Counselling
Adaptable to your industry requirements. Providing services in Gold Coast and Brisbane to SME, corporate, education, government departments, not-for-profit organisations and a range of companies in between.